Frequently Asked Questions
Answers to all your questions about 116bgd
From opening an account to withdrawing funds, claiming bonuses to safe gaming — this page provides detailed answers to any question you may have about 116bgd.
116bgd is a trusted online casino and sportsbook platform for players in Bangladesh. Whether you are a new member or a returning one, it is natural to have questions. On this FAQ page, we have compiled detailed information about account registration, deposits and withdrawals, game rules, bonus terms and conditions, and responsible gaming all in one place. Browse the topic-based sections below to find what you are looking for, or simply scroll down.
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Account and Registration
To open an account at 116bgd, you need an active mobile number, a unique username, and a secure password. Register with accurate information, as your details will be verified at the time of withdrawal. Providing incorrect information may cause problems during the account verification process.
116bgd is for people aged 21 and above only. Minors are not permitted to open an account or participate in any game on this platform. We may request a national identity card or other valid document at any time to verify your age.
No, only one account can be opened from a single mobile number or device. Creating multiple accounts violates 116bgd's rules, and if discovered, all accounts may be permanently closed. If you have any issues, please contact the support team.
Click the "Forgot password?" option on the login page and enter your registered mobile number. A verification code will be sent to your phone. Enter the code and set a new password. If you have any trouble, contact 116bgd's 24/7 live chat support.
Yes, 116bgd is fully mobile-friendly. The site works easily from the browser of any Android or iOS smartphone. The interface automatically adjusts to fit your screen size. You get a complete gaming experience without needing to download any extra app.
Deposits and Withdrawals
When you deposit using bKash, your balance is usually updated within a few minutes. You will receive a confirmation once the transaction is successful. There may be a slight delay if there is extra load on the bank server. If your balance does not appear after a long time, please contact live chat.
The minimum deposit amount at 116bgd is ৳500 and the minimum withdrawal amount is ৳1,000. These limits apply to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer alike. Transactions below these limits are not possible.
Yes. 116bgd supports both Nagad and Rocket. You can also deposit via Upay and direct bank transfer. The minimum deposit is ৳500 for any method. Choose your preferred method from the cashier page.
After your request is approved, the funds generally reach your account within 30 minutes to 3 hours. There may be a slight delay during busy periods or system maintenance. Account verification must be completed before a withdrawal can be processed.
116bgd does not charge any deposit or withdrawal fees of its own. However, your mobile banking operator (bKash, Nagad, Rocket, Upay) or bank may apply their own service charges. Please check with your payment provider for information on those charges.
Yes, for a bank transfer, get the specific bank account number and reference code from the 116bgd cashier page. The reference code must be included in the transfer, otherwise verifying your deposit will be delayed. You can use any of the following: Dutch-Bangla, Islami, BRAC, City, or Sonali Bank.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the sportsbook section of 116bgd. Find the BPL match in the cricket section, select your preferred market (match winner, top batsman, innings runs, etc.), enter your amount, and confirm the bet. You can place bets before each market goes live.
RTP (Return to Player) is the theoretical long-term average of how much of the total amount wagered in a game is returned to players. For example, a 95% RTP means an average of ৳95 comes back for every ৳100 wagered. However, this is a long-term statistic — results in a single session will vary.
Yes, 116bgd's live casino games are fully mobile-compatible. Live table games from Evolution Gaming and Ezugi can be played directly from a smartphone browser with no extra software needed. However, a stable internet connection will ensure the best experience.
All games at 116bgd are sourced from reputable game providers — PG Soft, Pragmatic Play, JILI, Spribe, Microgaming, NetEnt. These companies' games are tested by independent third-party auditing bodies and use certified RNG (Random Number Generator). As a result, every outcome is completely random and cannot be manipulated.
Aviator by Spribe is a crash game. As a plane takes off, a multiplier keeps increasing. You can cash out at any time. However, if the plane crashes, you lose your bet. While you can view the history of previous rounds, there is no way to know in advance when it will crash — the outcome is entirely random.
Yes, 116bgd offers live in-play betting on major cricket tournaments like IPL and the T20 World Cup. Over-by-over changing odds are available while matches are in progress. Go to the sportsbook page, check the "Live" tab for ongoing matches, and place your bet on your preferred market.
Bonuses and Promotions
As a new member, you will receive a 100% bonus up to ৳8,000 on your first deposit. Example: deposit ৳1,000 and get ৳1,000 bonus, giving a total balance of ৳2,000. Or deposit ৳18,000 and a maximum bonus of ৳8,000 will be added, giving a total of ৳26,000. The bonus is credited as soon as you deposit.
The wagering requirement for the welcome bonus is 20x. This means you need to spend 20 times the bonus amount on games at 116bgd before the bonus can be withdrawn. Betting history can be tracked on the dashboard. You can also place bets using the bonus balance, but your real money is used first.
The 116bgd VIP program has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7% weekly cashback), and Gold (up to 1.0% weekly cashback). Playing regularly and staying active will gradually move you up through the tiers. The higher the tier, the greater the rewards.
VIP members receive a set percentage cashback on their weekly net losses based on their tier. Cashback is calculated every Monday and credited directly to your account. You can receive up to 0.3% at Bronze tier, 0.7% at Silver, and 1.0% at Gold.
Yes, 116bgd runs special promotions during Eid, Pahela Baishakh, Victory Day, and international cricket tournaments. Offers are available for a limited time and specific terms apply. Check the promotions page regularly for updates or ask the support team.
Safety and Responsible Gaming
Yes. 116bgd uses SSL encryption technology to keep all data secure. Your personal information is never sold or shared with third parties. Payment information is processed directly through the secure gateway of your chosen mobile banking service or bank.
If you feel you need a temporary or long-term break from gaming, let the 116bgd support team know via live chat or email. We can arrange to temporarily suspend your account for a set period. For more information on responsible gaming, visit our Responsible Gaming page.
Yes, 116bgd takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits through the support team. Enjoy games within your budget and contact support if you need to change your limits.
116bgd's Bangla-speaking support team works seven days a week, twenty-four hours a day. Get instant assistance via the live chat widget on any page of the site. You can also contact us by email: [email protected] — we are always ready to help with any question, complaint, or issue.
116bgd strictly provides services to people aged 21 and above only. A self-declaration of age is taken at registration, and additional identity verification is carried out in suspicious cases. If a family computer or phone is shared, guardians are advised to take precautions.
Still have questions? Contact Support
Our Bangla-speaking support team is with you 24/7. Get an instant answer on live chat or write to us in detail by email.