116bgd's commitment to responsible gaming
Enjoy entertainment within your limits — with deposit limits, self-exclusion, and time-out, we are always here for you.
What is responsible gaming and why does it matter?
Responsible gaming is an approach where players consciously set limits on their time and money to enjoy entertainment. 116bgd believes that online gaming is enjoyable only when it is controlled and planned.
To the many players across Bangladesh, 116bgd is more than just a gaming platform — it is a trusted companion. We want every player to enjoy gaming while staying mentally healthy, spending time with family, and avoiding financial harm. Responsible gaming is not an obligation — it is the smartest way to protect yourself.
Our platform offers several protection tools to help you — from deposit limits to temporary breaks or full self-exclusion. Our Bengali-speaking support team is available 24/7, any time you need them.
Remember: Gaming is a form of entertainment, not a source of income. Before placing any bet, ask yourself — can I afford to lose this money?
Core principles of responsible gaming
- Use gaming for entertainment purposes only
- Set a spending limit every day or every week
- Do not increase your bets to chase losses
- Take regular breaks and spend time with your family
- Do not play under the influence of alcohol or when under mental stress
- Only those aged 21 or older may open an account
Our protection tools
116bgd provides the following tools to keep your gaming experience safe. They can be activated directly from your account settings.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect instantly, and a 24-hour delay applies if you want to increase it.
Time-Out Break
You can take a temporary time-out from 24 hours up to 30 days. During this period you will not be able to log in to your account or place any bets. Access is automatically restored after the break ends.
Self-Exclusion
Apply for a long-term self-exclusion — from 6 months up to 5 years. During this period the account cannot be reopened in any way. Let the support team know and we will complete the process for you.
Betting History
Review your gaming history at any time — how much time you have spent, and how much you have deposited and withdrawn. Understanding your own habits is the first step toward responsible gaming.
Age Verification
A minimum age of 21 is required to open an account at 116bgd. We follow a strict age verification process and work to prevent participation by minors.
24/7 Support
If you feel gaming is going out of control, contact us immediately via live chat. Our Bengali-speaking support team is available seven days a week, twenty-four hours a day.
Warning signs of problem gambling
If you or someone you know shows even one of the signs below, seek help without delay.
Be aware of financial warning signs: If you need to take on debt to cover gambling costs, or if essential expenses (food, rent, medical care) are being affected, this is a serious warning sign.
- Feeling a strong urge to bet more in order to chase losses
- Hiding your gambling from family or friends
- Feeling restless or irritable when not gaming
- Repeatedly trying to stop gambling but failing to do so
Mental and social warning signs: If gaming is affecting your relationships, career, or mental health, this is an indication of a problem.
- Spending time gaming instead of focusing on work or studies
- Lying about gaming or avoiding your family because of it
- Feeling moody or unable to sleep when not gaming
- Seeing gambling as a solution to financial problems
How to activate the protection tools
Activate the responsible gaming tools in just a few steps from your account settings.
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Log in to your account
Log in to your 116bgd account and click the profile icon in the top right corner.
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Go to account settings
In the "Account Settings" menu, look for the "Responsible Gaming" section.
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Choose the tool you need
Select whichever you need — deposit limit, time-out, or self-exclusion — and set your preferred value.
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Confirm
Save the changes. Deposit limits and time-outs take effect immediately; for self-exclusion, the support team will complete the confirmation.
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Let the support team know
If you have any issues or need self-exclusion, contact our 24/7 live chat — [email protected]
What to do if a loved one has a gambling problem?
If a family member or friend is struggling with a gambling problem, your support is very important. At the same time, it is also important to protect your own boundaries.
As a first step: Speak with them calmly without getting angry. Let them know you are on their side and want to work through the problem together. If you contact the 116bgd support team directly, we can apply the necessary limits to their account.
The 116bgd support team is ready to speak with family members as well. Contact us via live chat or email us at [email protected] — we will provide full assistance while maintaining confidentiality.
Have an open conversation
Speak with empathy rather than criticism. A gambling problem is a behavioral issue — not a personal fault.
Seek professional help
If needed, consult a mental health professional. Many professional counselors in Bangladesh can provide support on this matter.
Request account closure
A request to close an account can be made on behalf of a family member. Our support team will help complete the process.
Common questions about responsible gaming
Play safe, play with enjoyment
We are committed to keeping your experience at 116bgd safe and enjoyable at all times. We are always here for any help you need.
If you have a problem, contact us on live chat right now — [email protected]