116bgd's Privacy Policy

1. Introduction and Purpose

116bgd, as one of Bangladesh's trusted online gaming and sportsbook platforms, places your privacy at the highest priority. This privacy policy will inform you about what information 116bgd collects about you, how it is used, whether any information is shared with third parties, and what steps we take to ensure the security of your information.

This privacy policy applies to 116bgd's website, mobile app, and other digital services. By creating an account or using our platform's services, you are considered to have accepted the terms described in this policy.

2. What Information We Collect

116bgd collects the information necessary to provide you with its services. This information comes from two main sources — what you provide directly and information collected automatically.

2.1 Information You Provide

• Full name, date of birth, and National ID (NID) or passport number (for identity verification)
• Valid email address and mobile number
• Current address in Bangladesh
• bKash, Nagad, Rocket, Upay, or bank account details (for financial transactions)
• Login credentials (username and encrypted password)
• Messages and attachments you send in support communications

2.2 Automatically Collected Information

• IP address and device type (phone, tablet, computer)
• Browser type, operating system, and device ID
• Duration of site visits, pages viewed, and click patterns
• Game play history, betting information, and transaction records
• Preferences and settings stored via cookies and local storage
• Login and logout times and session information

3. Purpose of Using Information

116bgd uses your information only for legitimate and defined purposes. The main purposes for which we use your information are detailed below:

• Account Management: To handle registration, verification, login, and account security.
• Identity Verification (KYC): To comply with anti-money laundering regulations and to confirm age and identity for account protection.
• Financial Transactions: To process deposits and withdrawals and to maintain transaction records.
• Service Improvement: To personalize the gaming experience and to develop new features.
• Security Monitoring: To detect and prevent fraud, hacking, and unauthorized access.
• Customer Support: To provide fast and effective resolution of your complaints or queries.
• Responsible Gaming: To identify unusual gaming behavior and intervene in a timely manner.
• Legal Obligations: To comply with applicable laws and the directives of regulatory authorities.

4. Information Storage and Security

116bgd uses the highest industry-standard security technology to protect your information. Our servers are secured with SSL (Secure Socket Layer) encryption, which makes data unreadable to third parties during transmission.

4.1 Technical Security

• 256-bit SSL/TLS encryption — all data transmissions are secured
• Passwords stored encrypted using the bcrypt hashing method
• Regular security audits and vulnerability testing
• Firewall and Intrusion Detection System (IDS)
• Two-Factor Authentication option

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, transaction records and identity verification information may be retained for a defined period in accordance with legal obligations. Once that period has passed, the information is securely deleted.

5. Sharing Information with Third Parties

116bgd never sells, rents, or provides your personal information to third parties for commercial purposes. However, in certain specific cases, sharing limited information may be necessary:

• Payment Processors: Financial information necessary to process transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and banks.
• Technology Partners: Game software providers such as Pragmatic Play and Spribe may receive limited session data to operate games.
• Identity Verification Services: ID document information may be shared with authorized verification services to complete the KYC process.
• Legal Authorities: Information may be provided as required to comply with valid orders from Bangladesh's laws and courts.
• Fraud Prevention: Limited technical information may be shared with security partners to detect misuse.

6. Cookie Policy

116bgd uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help ensure the functionality of our services.

• Essential Cookies: Essential for managing login status and sessions. The platform cannot function properly without them.
• Functionality Cookies: Remember your preferred language, game settings, and display preferences.
• Analytics Cookies: Collect aggregate statistics about site usage to help improve service quality.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can control cookies from your browser settings. However, disabling certain cookies may cause some parts of the service to not work properly.

7. Your Rights and Controls

116bgd believes you should have full control over your own information. Your rights are listed below:

7.1 Right to Access Information

You can view your stored information at any time by logging into your account. You can contact our support team for details about what information we hold about you.

7.2 Right to Correct Information

If there is any error in your personal information, you can request a correction through account settings or live chat. Correcting ID document-related information may require re-verification.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, some information must be retained until legal obligations (such as financial transaction records) are fulfilled.

7.4 Right to Object to Processing

You can object to the processing of your information for specific purposes. In particular, you can withdraw consent for marketing communications at any time.

8. Protection of Minors

116bgd strictly prevents minors from creating accounts. Our platform is only for those aged 21 or older. Age is verified at the time of registration and ID documents may be requested if necessary.

If we learn that a minor has created an account, that account will be closed immediately and the collected information will be securely deleted.

9. Data Transfer

116bgd primarily serves users in Bangladesh. For technical reasons, some data may be processed on servers in other countries. In such cases we ensure that the information is handled in accordance with the security standards described in this privacy policy and that appropriate contractual safeguards are in place.

10. Policy Changes

116bgd may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notification on the platform. The "Last Updated" date at the top of the policy always indicates the most recent version.

If you continue using the platform after changes are made, you will be considered to have agreed to the new policy. It is recommended that you visit this page regularly to stay updated on the latest version of the policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is ready to answer any of your questions in Bengali.

• Live Chat — available 24/7 in Bengali
• Email: [email protected]

For any complaint submitted regarding your data protection, we will try to provide an initial response within 72 hours.